Frequently Asked Questions

Rust is caused by iron. It stains as it oxidizes. The blue/green stain comes from the copper plumbing as it is corroded by acidic water.

“Color” is basically suspended matter in water.

“Iron filter” is a very misunderstood term. It used to mean a “greensand” filter, which is regenerated with potassium permanganate but those systems have fallen out of favor in the last 20 years. Nowadays it’s loosely applied to any unit that treats for iron.

Water softeners treat for dissolved calcium (hardness), iron and manganese. They ended up being named for their ability to treat for calcium.

Hard water has an excess of calcium (and magnesium). Calcium reacts with soaps and detergents to inhibit their effectiveness and form a hard “scum”. When heated, it drops out of solution and builds a hard scale inside pipes and on fixtures. It makes a “hard” scale and makes it “hard” to make soap suds.

Over 80% of our customers who are having the systems installed for their personal use choose the rental option.

The average price for a single system (metered softener, automatic neutralizer etc.) sells for about $1,895.00 installed or rents for $33.00 a month. To rent a combination of two systems is $55.00 a month. There is an installation charge of $285.00 for single unit systems and $485.00 for most two-unit systems. Two units are required about half the time. All pricing is subject to CT sales tax.

With proper maintenance, the majority of systems will last about 15 years. In some cases, much longer and generally at least 10.

We recommend annual service and service the systems in our rental fleet at least once a year. When renting, it is included. With an owned single-tank system it averages between $175.00 – 225.00.

Our Softeners use about 65 gallons over 90 minutes. Our automatic filters such as neutralizers and carbons use about 150 gallons over about an hour.

The water treatment wastewater codes were changed in 2014 and again in 2018. Currently neutralizers, carbon systems and reverse osmosis systems may backwash to the septic.  All other systems should backwash to a drywell.  The current water treatment wastewater health code is available in our self-help section.

Several studies done in the past 30 years, both in the US and Canada, have all concluded that the septic systems are not adversely effected by the discharge from automatic treatment systems.

We print a synopsis of the current water treatment wastewater health code on the back of our proposals and have the full code posted in our “self help” section.

Basically, all the homeowner has to do is make sure there is sodium or potassium chloride in the brine tank (if a softener) and otherwise, re-set the timers in the event of a major power failure or time change. If they have a sediment cartridge filter, the periodically change the cartridge itself.

We have 4 full-time technicians.  Ray, the owner, has over 40 years of experience. Matt and Nick have over 15 years of experience.

Frosti Water Cure, LLC was officially established in 1999 but the owner has been serving the area as a water treatment specialist full time since 1983.

No, but my wife and I consider Matt, Nick and Tom to be adopted nephews.

Well water changes all the time. Unfortunately, not usually for the better. In a few cases we have seen it get better and removed or partially removed rental systems.

On average, about 8 to 10 years.

There’s not much you can do for a submersible well pump other than check electrical connections and insure that the water pressure tank is in good working order and providing sufficient run time. When the well pump turns on it draws more current to start up causing a heat build-up. It needs a minute or two of running to cool down.

We suggest checking electrical and plumbing connections annually and making sure that the internal bladder is in good shape and providing the correct draw-down capacities. We check these things as a matter of course when we are servicing the treatment system(s).

Around 300 feet.